Banks have operated on a procedural and compliance model. The new world is all about the customer. Customers spend the majority of their time on digital (e.g. social, messaging) platforms, so financial institutions must position themselves where their customers are. The overarching objective driving platform strategy is customer intimacy. It’s customer intimacy which yields sustainable profitability. Can Banks compete with the big tech and platform companies, who already have the relationship with the customers? Is there an alternative. Can Blockchain help combat the Tech Titans?